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Customer Onboarding Specialist

Full-time @ Lisboa, Portugal

Regime: Full-time
Localização: Lisboa, Portugal
Perfil pretendido: Júnior
Dimensão da empresa: 1-10 empregados


Onboarding Specialist


HiJiffy is an innovative solution that centralizes, automates and measures all customer care activities for travel companies by integrating cutting-edge technology in a simple, reliable and robust platform. We were considered as the most innovative solution in 2020 by UNWTO.

We’re based in Lisbon, count with clients such as Marriott, Accor or Frasers Hospitality and have as advisor Sébastien Lefebvre (former Director of Growth for Twitter).


About the role


We’re looking for a Onboarding Specialist who will take a key role on our team. Our Onboarding Specialist must have knowledge in all stages of our customer success. You’ll be working alongside product and customer success team, collaborating on the various layers of the infrastructure for our platform.


Responsibilities

  • Understand the customer's needs, systems and apply one of the several onboarding flows
  • Configuring integrations and offering technical support
  • Maintain thorough customer documentation
  • Keep the internal knowledge base up-to-date
  • Initiate and coordinate operations improvement projects
  • Optimise the onboarding workflow on an ongoing basis
  • Work closely with other related departments (Sales, Customer Success) to maximise customer satisfaction during the onboarding phase

Main requirements

  • Analytical and process-oriented mindset
  • Excellent communication and presentation skills
  • Fluent in English (Spanish and/or French is a plus)

We offer you

  • A startup environment where you can see how to grow a company from dozen to hundreds of people and where you will have the space to grow
  • Flexible working hours
  • Possibility of working remotely with previous approval 
  • Salary + bonus 
  • Our office is located at Lisbon city center



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